TERMS & CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY - BY USING THE SERVICES OF MORAVIA PAINTERS LTD YOU ARE ENTERING INTO A CONTRACT WITH US AND AGREEING TO THE FOLLOWING TERMS AND CONDITIONS.
'We', 'us' and 'our' means Moravia Painters ltd 'You', 'the client', 'the customer', 'your' means the person who requested our services and enters into this contract.
FIXED RATES AND QUOTATIONS
Contract
The agreed final quote represents a written contract for the exact work to be completed at the price quoted.
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Any agreement made verbally is not covered by the contract unless it has been written into said contract.
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The agreement is made between Moravia Painters ltd and the client. The client is identified as the person who requested the quotation.
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The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to accept these terms and conditions.
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Please check your quotation carefully.
Electric & Water
The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.
Materials
All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used in an appropriate matter.
Changes to Your Quote
Any quote or estimate is subject to revision, if a customer makes changes to their property or building after receiving a quote from us , customers must let us know of all changes made as soon as possible, so that their quote can be revised. Any changes made without notifying us, may cause a delay in the work until a price has been agreed for any changes.
Validity Period of Quotations
Quotes are valid for 28 days from the date of issue.
Damages and Sub-standard Workmanship
It is the responsibility of the client:
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To remove valuable and/or fragile items from the areas to be decorated.
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To remove pictures and other items hanging from the wall.
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To remove electrical goods from the areas where works will be carried out.
Assistance can be provided with the repositioning and/or removal of bulky furniture items and goods. We reserve the right to decline to move goods if the condition is at risk of damage to the equipment or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk. Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed.
Where any doubt exists as to the suitability and or structural soundness of any working platform such as balcony, flat roof etc. the client may be asked to provide professional evidence such as structural engineers report prior to works commencing. Where a roof of any type / style is to be used to gain access for external decoration works to us accept no liability for any damage to have been caused as a result of utilising for access during the works.
In the event of breakage or damage to the property, we will notify the client immediately and set out steps to remedy the situation. Similarly, if at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible. Clients must allow us to effect a remedy using our own tradespersons and under no circumstances will we be held liable for the costs of reparations by third parties that we have not expressly agreed to in writing. The client must notify us, in writing within 24 hours of an alleged breakage or damage caused by our employees.
Pre-existing Damage
We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our insurance for the full amount.
Payment of Quoted and Fixed Price Work
The client agrees to pay the invoice for completed work within 7 days after completion of the project. In the event that the client is unhappy with the standard of workmanship, the correct complaints procedure as show in these terms and conditions must be followed. We are happy to provide invoices for businesses and individuals. However, payment is due within the time-scales as stated in the Terms and Conditions and the amount, unless amended by us, is fixed in the quotation. Therefore, the client is liable for payment, regardless of whether an invoice has been received.
Completion of the project
If we deem it necessary, the client must be available on the last day of the project for consultation and final sign-off for the project. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.
Insurance
We carry the following insurance cover with State Insurance. Broadfoam $2,000,000 and Statutory Liability $500,000. We can provide evidence of cover if requested.
PAYMENT
Payment time scales
The client agrees to pay the invoice a maximum of 7 Days after submission of the project invoice. We reserve the right to re-issue the invoice and request payment within 5 days of re-issue. Should the outstanding balance not be settled within 5 days, We reserve the right to apply an administration charge of $100.00 for each re-issue of invoices thereafter.
Unpaid accounts
In the event that Moravia Painters ltd cannot recover any outstanding amounts after a reasonable amount of time, we will employ the services of a debt collection agency. The client accepts that the debt collection agency will increase the outstanding amount to cover their costs - this fee is applied as soon as the debt is passed from us to them and usually amounts to 33% of the cost of the invoice - it is therefore strongly in your interests to settle your invoice as soon as possible to avoid these extra costs. Once the debt passes from us to the debt collection agency, we have no further involvement in the account and cannot reverse the process or any associated fees.
PRIVACY POLICY
We will never sell or otherwise pass on your contact details to any other company or third party, unless required to do so by law. When you contact us, your details may be retained to assist with your enquiry. Your details will be used for correspondence and may also for marketing purposes by us. If you do not wish for your details to be used for marketing purposes please contact us.
We collect details about you from your use of our service and your visits to our web site and other sites accessible from them.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.